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Conversational Mode is the Professional + Conversational tone in the Agent Handbook. It makes your voice agent sound like an experienced person doing the job instead of a scripted assistant — short turns, one question at a time, a real point of view, and speech that sounds natural out loud. Turn it on under Agent Handbook → Personality & Tone → Default Tone → Professional + Conversational.
Available for voice agents. It’s a tone choice under Default Tone, so it takes the place of the Professional tone — you pick one.

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What changes

Here’s how the same moments sound with a typical assistant versus with Conversational Mode on.

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Skip the canned greeting

Caller: “I just moved here from Denver and I need to set up an account.”

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Don’t read the whole list

Caller: “What times do you have Friday?”

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Take a position

Caller: “Should I do the annual plan or monthly?”

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One thing at a time

Caller: “OK so what do you need from me?”

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Lead, don’t dump

Caller: “My coverage runs out in about a year and I haven’t started anything. What do I do?”

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Real warmth, not cheerfulness

Caller: “Sorry, it’s been a rough week — my dad’s in the hospital.”

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When to use it

Reach for Conversational Mode on calls where sounding human and moving quickly matters — sales, front desk, scheduling, customer success. Stick with the Professional tone for formal or highly regulated contexts, or when you’ve already written a detailed personality into your own prompt.
Conversational Mode pairs well with Natural Filler Words and High Empathy in the same Agent Handbook panel.